Refund and Return Policy

Khadesh Global Integrated Services Limited

Refund and Return Policy

At Khadesh Global Integrated Services Limited, customer satisfaction is important to us. This Refund and Return Policy outlines the conditions under which refunds or returns may be granted for products and services purchased through our website https://khadeshglobal.co.uk.

1. Eligibility for Refunds

You may request a refund if:

• You did not receive the product or service you paid for.
• The product delivered was materially defective or damaged.
• The service provided did not substantially match the agreed scope of work.

Please note that goods must be inspected immediately upon arrival for any refund claim to be valid. Refund requests must be made within 7 days of receiving the product or service.

2. Non-Refundable Items

We do not offer refunds for:

• Custom orders or special procurement products unless they are defective.
• Services that have been fully rendered or partially completed according to the agreed terms.

3. Return of Products

• Physical products must be returned in their original condition and packaging.
• The buyer is responsible for return shipping costs unless the return is due to a mistake or defect on our part.
• Products must be returned within 14 days of receipt to be eligible for a refund or replacement.

4. Process for Requesting a Refund or Return

To request a refund or return:

1. Email us at sales@khadeshglobal.co.uk with your order details and reason for the request.
2. We will respond within 3 business days with instructions.
3. Approved refunds will be processed to your original method of payment within 7 - 10 business days.

5. Late or Missing Refunds

If you have not received a refund yet:

• First check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you still have not received your refund after 14 business days, please contact us at sales@khadeshglobal.co.uk.